Roadway Express Administrative Support Provide administrative support to the service team department.
Verify road drivers’ compliance with DOT regulations.
Coordinate between dock and relay departments a timely transfer of guaranteed service freight.
Emergency backup support for Relay Dispatch, City Clerk, and Time Critical Coordinator.
Answer phone lines, provide service to drivers, & support dispatch quickly and efficiently through multi-tasking.
Problem solving through critical thinking in a team environment and individually.
Attention to detail was a critical daily function to the operation.
Use of organization skills to operate in a fast-paced environment.
Southeast Division Time Critical Coordinator Process improvement project held for six months
Developed Standard Operation Procedures.
Trained management area wide on new software tools.
Audited daily routines.
Held regular conference calls with area management.
Implemented new ideas concerning operations.
Worked with internal departments including sales, customer care, logistics, service team, equipment, line haul in attempt to resolve cross sectional areas of miscommunication for a more cooperative work environment.
Presented results weekly to Area Directors and Vice Presidents.
Palmer Wholesale, Inc. Executive Assistant Supervise a productive office team.
Multi-task in a fast pace environment.
Customer service.
Attend to human resource issues on a daily basis, such as benefits and employee relations.
Process payroll weekly and payroll tax liabilities using Quick Books software.
Basic bookkeeping.
Delivery truck audits.
Maintain accounts receivables and non-vendor accounts payables as well as collections.
Balance daily sales and make deposits.
Provide support to president of corporation.
Ingram Book Company Administrative Assistant
Assist buyer with purchasing decisions.
Maintain inventory database for approximately 250 small press companies.
Set up new titles in database with the assistance of other internal offices.
Communicate with publishers via phone, fax, or email concerning sales history, new titles, and other various account topics.
Work with internal departments on various projects such as improving training techniques and Buyer – Assistant Buyer relationships, help promote interoffice relations between departments, and build team efficiency.
Assist other Product Assistants with routine office duties.
Skills & Capabilities:
Advanced knowledge of Microsoft Word, Excel, Access, PowerPoint, and Outlook
Functional knowledge of Intuit QuickBooks
High 10-Key & typing capabilities
Great organization skills
Well written and verbal communication skills
Excellent attention to detail
Experienced multi-tasking in a fast-paced environment
Quick learner with pliable skills